FAQ

When will my order ship?

Most products are shipped within one business day of placing the order. Custom/personalized product orders leave the warehouse within 2-4 business days of payment. You will receive an email when your items have been shipped.

When will I receive my items?

Your order is going to be shipped via one of the main postal carriers, including USPS, UPS, or Fedex. Shipping times take between 4 and 8 business days. Keep in mind that personalized products might take up to an additional 2-4 business days to be manufactured.

Where are my items coming from?

All Pridealistic products are shipped from US-based suppliers.

Can I get a tracking number?

If you didn't receive a tracking number yet, just send us an email at contact@pridealistic.com. Our customer service team will get back to you with your tracking number.

Will my items be sent in one package?

Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products. However, we are trying our best to combine shipments whenever possible. If you have other questions, send us an email at contact@pridealistic.com and we will do our best to help you out.

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@pridealistic.com. If your return is accepted we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@pridealistic.com